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Broken refund promise

Merchant Promised a Refund but Did Not Send It

A promised refund should be documented with the exact amount, the date promised, and any reference number the merchant provided.

Create a promised-refund follow-up
CASE NOTE

What a useful packet shows

Transaction → problem → merchant contact → requested resolution.

What to do

  1. Save the promise in writing.
  2. Record the stated processing time.
  3. Ask for a reference number.
  4. Follow up with the original payment method details.

Evidence worth collecting

Written refund promise
Original receipt
Refund amount
Bank activity after the waiting period

Common mistakes

Following up before the stated window ends
Not checking the original card
Losing the support transcript
Requesting a different amount
Important

RefundKit organizes the facts you provide. It does not guarantee a refund, represent you, or provide legal advice.