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Travel refund

Hotel Refund Denied

Hotel disputes vary by booking channel and rate terms, so identify who charged you and which cancellation rules applied.

Create a hotel refund evidence packet
CASE NOTE

What a useful packet shows

Transaction → problem → merchant contact → requested resolution.

What to do

  1. Identify the merchant of record.
  2. Save the rate and cancellation terms.
  3. Record cancellation or service problems.
  4. Contact both the property and booking platform when relevant.

Evidence worth collecting

Booking confirmation
Rate terms
Cancellation record
Hotel or platform messages

Common mistakes

Contacting only the hotel when a platform charged you
Ignoring a nonrefundable rate
Mixing separate reservations
Omitting local dates and time zones
Important

RefundKit organizes the facts you provide. It does not guarantee a refund, represent you, or provide legal advice.