RRefundora
Order mismatch

Wrong Item Received

The clearest mismatch cases compare the listing and order details directly with photos of the item received.

Create an order-mismatch packet
CASE NOTE

What a useful packet shows

Transaction → problem → merchant contact → requested resolution.

What to do

  1. Capture the original listing.
  2. Save the order confirmation.
  3. Photograph labels and packaging.
  4. Ask for the correct item or a refund.

Evidence worth collecting

Product listing
Order confirmation
Photos of received item
Shipping label

Common mistakes

Discarding packaging too early
Uploading blurry photos
Not identifying the exact mismatch
Sending unsupported damage claims
Important

RefundKit organizes the facts you provide. It does not guarantee a refund, represent you, or provide legal advice.